Archive for Marketing Strategy – Page 2

Using a Marketing Calendar

In Duct Tape Marketing, we often talk about the importance of “living by a calendar”. One of the main points of this advice is that creating a marketing system is not something that is accomplished over a long weekend. Rather, it takes a steady, consistent approach to create and maintain your marketing system.

When I’m working with customers, we generally discuss two broad ways to use a calendar to help us build a marketing system – 1) using monthly themes and 2) setting appointments with ourselves.

Setting a monthly theme

Many people find it helpful to pick a theme for a particular month and work on the project(s) they need to complete for that theme. For example, you could designate September as “website month”. Projects could include:

  • Creating your site if you don’t have one
  • Adding a blog to your site
  • Adding and opt-in newsletter signup form
  • Working on getting inbound links to your website

Setting regular appointment with yourself

The second way you should use your marketing calendar is to make appointments with yourself to work on your marketing. These appointments should be treated as if they were appointments with your most important customer. That means no rescheduling at the last minute, no interruptions, no reading email during the meeting, etc.

How often should you have these meetings? Ideally, I think you should schedule one meeting per week to work on your marketing. Some people prefer an every other week schedule. In my experience, people who try to have only one meeting per month struggle to make significant progress on their marketing system.

How long should the meeting be? Pick a duration that works best for you. For me, that tends to be about 90 minutes.

Consistency is the key

By using your calendar to schedule and keep your regular marketing appointments, you will soon have a marketing system in place that will help attract more of your ideal customers.

How do you make sure you set aside enough time to work on your marketing system?

Marketing Tactic Building Blocks – Follow Up

TacticBuildingBlocks

The final building block in our marketing tactic model is the Follow Up block. As accountants, lawyers, and other service professionals, we tend to, as my fellow Duct Tape Marketing coach Bill Doerr is fond of saying “meet people by introduction rather than by crisis”.

In other words, for most professionals, we don’t meet people at the specific time that they have a need for our services. However, chances are they will need our services in the future. Hopefully, they will have a need for our services several times over the course of our relationship. Chances are, they will also have friends and acquaintances who will periodically have a need to know about us and what we do. We spend a lot of marketing effort to help us achieve “Top of Mind” status. It is of paramount importance that we have a follow up system in place so that once we achieve Top-of-Mind we are able to stay Top-of-Mind, so when a need to know about what we do does arise, they will contact us or refer us to those with the need.

Of course, we also need to have follow up systems in place so that when someone responds to one of our Calls to Action, that we respond appropriately, whether that mean starting a sales conversation or continuing to educate via our marketing materials.

In the building block diagram, there is a dotted line (you may click on the image to see the larger version) right below the Follow Up block. This signifies that, while every tactic needs to be attached to a follow up system, you certainly don’t need to have a separate follow up system for each tactic. As a practical matter, the fewer systems that you have, the more likely your are to use them consistently and effectively. As I mentioned in the Tools block, these systems should only be as sophisticated as needed to get the job done. For some firms, ACT! may do the job. Others may use something like Salesforce.com. For others, a simple index card based tickler system may do the trick. The “best” system isn’t the one that has the most bells and whistles, it’s the one that produces results.

That’s the end of this series of blog posts. Thanks to everyone who has provided feedback, both here and in person. I’d love to hear your opinions about this model – did you find it helpful, what do you think is missing, etc. Leave me a comment and let me know what you think.

Building Blocks of a Marketing Tactic – Execution

TacticBuildingBlocks

We’ve been talking about the building blocks necessary for successfully implementing a marketing tactic. We started by discussing the importance of starting from a sound marketing strategy and using that strategy to help set our goals and expectations for our tactics. Next, we talked about examining the specific tools, knowledge, and skills necessary to implement the tactic. That bring us to the execution block of our model.

The execution block of this model may seem like a contribution from Captain Obvious, but I think it is important to point out that we must DO the activities related to the tactic if we are going to succeed. It is easy to focus on all of the shiny tools and read the books and go to seminars, etc., but if we don’t actually to the day to day work, our tactic will not be successful. When we look at creating a referral system, this means we have to  send our Perfect Introduction in Reverse Letters. We have to pick up the phone and make the follow up call to see if it makes sense to have a face to face meeting. We have to show up to the meeting and have an honest (structured) conversation to determine if it makes sense for you to partner with this person. You have to stay in touch, make referrals, send thank you notes, etc. We put tools and systems in place to make it easy for us to do these things efficiently, but they still need to be done.

Our own attitude plays a big part in the Execution block. The wrong attitude will hinder us from actually doing. If I have the attitude that strategic partner relationships don’t work because I always give referrals but I never receive them, then guess what, it’s going to be very easy for me to put off making calls or sending letters, or anything else that would help me get more referrals. This often leads to a downwards spiral until I just give up trying. What I should be doing is looking at the different parts of this model to determine why I’m not getting results. Am I approaching the right people? Do I have the right tools for the job? Do I need to acquire some new skills?

Our attitudes are also largely affected by the way we measure and judge our progress. I believe it is important to measure the things we have control over, our behaviors, rather than just the end results. For example, I can’t make people give me referrals, but I can do the behaviors that are likely to lead to getting referrals. If I am doing the behaviors but not getting the results, then I probably need to change my behaviors.

Planning is great. Systems are great. Education is great. Bottom line, you actually have to execute if you want to see the results.

Building Blocks of a Marketing Tactic – Knowledge & Skills

 

Each tactic that you use to implement your marketing strategy may require a different set of knowledge and skills for successful implementation. Determining the implementation knowledge and skills necessary before jumping into execution (or deciding to outsource) can save you a lot of frustration and money.

Sometimes the knowledge and skills we need are related to the tools we are using to implement this tactic. For example, if we decided to use a software program to help us stay in touch with our strategic referral partners, we may need to learn how that program works and how to use it effectively.

Learning new skills doesn’t only apply to technology. We know that we need to do things like network and have one-on-one conversations with potential strategic referral partners, but how many of us have been taught how to carry on a structured conversation that will move us towards our goals? Developing our skills in these conversations is often the difference between networking that only leads to “meeting a bunch of nice people” and networking that leads to business opportunities.

Once we have identified the knowledge and skills required to successfully implement a marketing tactic, we are in a better position to evaluate which we possess in-house and which we may need to learn or outsource.

Defining your marketing problem

(This article originally appeared in Feb. 2010 Business Builder newsletter. I’m posting it here because I seem to be having related conversations with business owners with greater frequency.)

Sometimes the biggest challenge in correcting your marketing problems is defining exactly what kind of problem you have. There are many kinds of marketing problems. Here are a few broad categories that may help you to better define, and therefore solve, marketing related problems you may face.

Problems related to marketing strategy, such as target market selection, development of your core message, and how you package services and products. One of the biggest problems related to strategy is not having one or just glossing over one. Other problems include thinking “everyone” is our target market, or trying to have one generic marketing message that fits all of the segments we serve.

Problems related to tactic selection. When we don’t give the proper attention to our marketing strategy, we will often encounter problems related to selecting inappropriate marketing tactics. As business people, we tend to want to “get things done”. This makes it easy to select the wrong tactic in an effort to “do marketing”.

Problems related to tactic execution. Sometimes we may know what to do but either 1) don’t get around to doing it or 2) don’t do it effectively. For instance, we may know that we should network, we may go to networking events, but we may not yet have the skills to have a conversation that helps us qualify who we should build a relationship with.

Problems related to follow up. More often than not, these problems are related the the lack of a follow up system. Your system can be anything from a 3×5 index card system to a full blown CRM system.

Problems implementing technical tools. We have more technology available to help us with marketing than ever before. Sometime this technology can provide a hurdle to getting started. Questions in this category include “How do I set up a blog?”, “How do I pick the right CRM system?”, “How do I collect email addresses and send out newsletters?” and “How do I get started with social media?”.

It is not uncommon for an initially perceived problem to be one or more problems in these different categories. By taking the time to define your marketing problem, you will have a better chance of identifying the skills, knowledge, and resources you need to solve that problem. Quite often, once we clearly define the problem, the answer almost presents itself.

Setting SMART Marketing Goals

When it comes to setting goals, you have probably heard that you should be setting SMART goals. In case you are not familiar with this concept, here is a brief review of the SMART acronym:

Specific – the more specific our goals, the more likely we are to achieve them. “Receive three referrals every month” is a better goal than “get more referrals”.

Measurable – make sure you will know when the goal is accomplished

Attainable – it’s great to set “stretch” goals, but make sure they are achievable.

Realistic – do you truly believe you can accomplish your goal?

Time Bound – give yourself a deadline.

If you really want to achieve your goal, then you should work hard to attach some emotion to your goal. Why do you want to achieve it? How will your life be different if you achieve this goal? By attaching emotion to your goal, it becomes a dream, and you are more likely to achieve it.

Who We Don’t Serve

In marketing we often talk about defining our ideal customer. When I work on this exercise with my customers, it is common for the conversation to focus on who CAN be our customer versus what an IDEAL customer looks like. Be careful if this happens to you. Focusing on who can be a customer tends to lead to a very broad, very vague description. This in turn leads to a very broad, very vague, (read expensive and ineffective) marketing strategy.

If you are struggling with coming up with a laser focused description of your ideal customer, try starting out by listing the characteristics of customers you DO NOT want to work with. Drill down into the reasons why you don't like to work with those types of folks. Now, ask yourself how you will identify these folks. What behaviours do they exibit that you can see that will tell you whether they are an ideal client or not.

So, if you are stuck trying to create a clear picture of your ideal customer, start by identifying who you don't want to work with.

Are You Collaborating or Negotiating?

Do the conversations you have with your marketing guy (or gal) sound more like a negotiation or a collaboration? Lately, I seem to be hearing more marketing conversations that sound more like a negotiation than a collaboration. I know I’m biased, but I believe this is caused by a lack of a marketing strategy. I also believe it is related do doing work on a billable hour basis, but that’s a post for another day.

When I think of a collaborative conversation, I think of synergy. We are both working towards the same goal. The solution we come up with is better than anything we would have come up with individually.

In a negotiation, the goal is to come up with a satisfactory outcome for each of the various interests. The focus is more about what are we willing to give and take away until we come to a solution that we can both live with.

A strategy gives us a common goal to collaborate around. If gives us hypotheses we can test. It helps us helps us come up with creative solutions rather than creating something that is good enough to check an item off of our to-do list.

Listen to your next marketing conversation with the ear of an impartial third party and decide if it sounds more like a negotiation or a collaboration.

What is the most effective way to market my practice?

I hear this question and see it posted on web sites all the time. The ensuing discussion typically revolves around various tools and tactics that can be used in a marketing campaign – everything from jingle generators, to online advertising, to good old word of mouth.

Any one of these tactics may end up being successful, but it depends – and that’s the problem. Too often we look at a tool as the answer without first developing a marketing strategy. Simply put, your marketing strategy is the combination of your Ideal Customer profile and your Core Message.

I find that this idea of starting from a strategy makes sense to people on an intellectual level, but often gets short shrift at implementation time. It’s easier to skip over the hard, somewhat abstract, work of fully developing a strategy and jump right into “doing something”.

But in order to successfully implement a particular tactic, we must answer several questions – here are a few:

  1. Who should I talk to?
  2. What should I say?
  3. What should I offer?
  4. Where should I say it?

If you have a well developed strategy, these questions are easy to answer. When you don’t, something like this happens:

  1. You make a draft
  2. You ask a couple people if they like it (without thought to whether or not they fit your ideal customer profile)
  3. You try it once
  4. You wait
  5. You get frustrated because you spent a lot of money and “marketing doesn’t work”.

Spend some time working on marketing strategy and you will create more successful marketing campaigns.

September Newsletter Available – 3 Step Marketing Make Over

My September e-Newsletter is available today. This month edition focuses on taking stock of your current marketing system and points out three essential areas to start focusing on now so you can finish out the year strong and start preparing for next year.

If you don't recieve the newsletter via e-mail subscription, you can access it here – http://www.rebarbusinessbuilders.com/newsletters/3-Step-Marketing-Makeover.htm