Archive for facebook

Facebook Launches New Metrics

Monday, October 10th, 2011

facebookAs I’m sure you have heard, Facebook has been making a lot of changes recently. The changes to the interface (i.e. Timeline) get most of the attention, but small business owners will also want to keep their eye on changes being made to the analytics tool, Pages Insights, and a new metric Facebook is calling “People Talking About.”

When users see a page with a high People Talking About rating, they can infer that page contains compelling content and worthy of their time. If users start paying attention to this rating, small businesses will be motivated to create and share more interesting content that people will want to comment on.

The new metric includes page related activities including liking, posting to a Page’s Wall,  commenting, sharing a Page post or content on the Page, answering questions, mentioning a Page, and checking in at your Place.

Facebook will also report on 3 other metrics for page administrators – Likes, Friends of Fans and Weekly Total Reach. Friends of Fans is the number of friends your fans have (giving you a sense of reach or potential reach). Weekly total reach is designed to let you know how many people have posted something about your Page as well as how many news organizations have referenced it and how much viral distribution elements of your Page has gotten.

If you administer a Facebook page, keep an eye on these new metrics and see what you friends and fans are telling you about the content you share on your page.

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Opting out of Facebook’s Instant Personalization

Wednesday, May 5th, 2010

Facebook new Instant Personalization feature is raising some concerns about privacy. They are still changing how things work (FB calls is a pilot program) and I'm still learning the details, so I'm sure more posts will follow. One of the major concerns is that this new feature is turned on by default. Completely opt-ing out is a several step process, so if you want to turn this feature off until you learn more about it, I recommend viewing this video from the Electronic Frontier Foundation on how to opt out of Instant Personalization.

Social Media Marketing Step By Step

Wednesday, November 18th, 2009

During the past year, I have been working, along with Bethany Spilde of Social Buzz Media, have been conducting workshops on social media marketing for small business owners. We have focused on providing practical, hands-on experience, in a learning-by-doing environment. For this reason, I am excited about the new Social Media Pro program from Duct Tape Marketing, which follows this same philosophy.

As a Duct Tape Marketing Coach, I will be offering this unique blend of online learning combined with the advice and accountability provided by a coach. Naturally, I'll be adding our usual emphasis on how to use social media in a professional services environment.

As part of the Global Entrepreneurship Week, tomorrow I will be announcing a special introductory offer for this program so make sure to stop back by tomorrow.

Here is a session outline for the Social Media Pro program:

Session One – Creating a Social Media Strategy – Before choosing your social media tactics you need to align your activities with your objectives. One of the best ways to do this is to listen first. In this session we will design your social media listening station.

Session Two – Optimizing Brand Assets – Social media sites afford a great opportunity to create outposts for your content. In this session we will look a the best ways to create and optimize profiles and other social media real estate.

Session Three – Blogging for Business – Maybe you have a blog, surely you’ve heard all about them. In this session we will dive deeply into why every small business should consider a blog the central hub of their social media strategy. Session will include discussion of best practices.

Session Four – Social Networking and Networks – Creating profiles on the major social networking sites isn’t enough. In this session we will cover the best practices for creating engagement on Twitter, Facebook and LinkedIn

Session Five – Managing the Beast – The burden of attempting to keep up with the set of actions required to participate fully in social media can overwhelm. In this session we will create your social media system in an attempt to bring it all together so you can balance input with ROI.

A recent survey conducted by the KC Small Business magazine shows that while half of the companies surveyed don't use social media, 34% do have a presence on Twitter, Facebook, and\or LinkedIn. It's difficult (if not impossible) to determine from the survey results what having a "presence" means. From personal experience, I would say that 70% or more of buisness owners that I meet have a LinkedIn account but readily admit they are not active on LinkedIn.

So, how active are you when it comes to social media? Do you have accounts set up? Do you keep up with conversations using these tools? Have you used social media to introduce people (or have been introduced)? Is social media is a useful tool in your business or is it still just interesting fad? Leave a comment and share your experience.

Does Facebook Increase the Size of Your Network?

Monday, May 25th, 2009

The Economist recently published a piece entitled Primates On Facebook that described some research done by the Facebook Data Team. The graph below depicts something active Facebook users probably already suspected – we passively engage 2 – 2.5 times the number of people we actively communicate with in our network.

active-network-size

So Facebook and other technologies are making it easier to "keep up with" a larger network of people, even if we don't actively communicate with them.

If you are interested in learning more about the data behind Facebook, make sure to become a fan of the Facebook Data Team

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Today's KC Star has an article discussing how some Kansas City area businesses are using Facebook. They were also kind enough to quote yours truly, along with friends Bethany Spilde and Lucy DelSarto. You can read the article here – http://www.kansascity.com/business/story/1204309.html

Demystifying Facebook for Business

Monday, April 20th, 2009

This week, Bethany Spilde and I will be conducting the third workshop in the  Growing Your Small Business – The Social Media Series. This session will focus on using Facebook to grow your business. Here is the workshop description:

April 22 Demystifying Facebook for Business
With over 150 million users, the ability to find and interact with current and potential customers, and Facebook’s highly targeted advertising and social interaction, Facebook has become a powerful business tool for creating and maintaining relationships, as well as promoting a business. Learn how you can make Facebook work for you!

For more information and to register for this workshop, visit the K-State Research and Extension web site.

Bethany Spilde and I are teaming up with the K-State K-State Research and Extension center to present Growing Your Small Business – The Social Media Series.

In this hands-on series of workshops, we will be showing small business owners how to use social media tools to market and grow their businesses. The series consist of the following 4 workshops:

April 8 Small Business Blogging
Blogging is the foundation of a social media strategy. In this session, you will learn the keys to creating a successful small business blog that will help attract prospects and build relationships with your existing customers.

April 15 LinkedIn – From Profile to Profit
LinkedIn is the leading social site for business professionals. Learn how to create an effective profile and use LinkedIn to find and connect with prospects, customers and business partners.

April 22 Demystifying Facebook for Business
With over 150 million users, the ability to find and interact with current and potential customers, and Facebook’s highly targeted advertising and social interaction, Facebook has become a powerful business tool for creating and maintaining relationships, as well as promoting a business. Learn how you can make Facebook work for you!

April 29 Putting It All Together
In this session you will learn how to create a social media strategy using the tools discussed in the previous sessions. Learn how to automate common tasks to save time while getting your message out to as many people as possible.

For registration and other program information, visit the K-State Research and Extension office's web site.

Using Facebook For Business

Thursday, January 29th, 2009

This coming Tuesday, February 3rd, Social Media Buzz gal, Bethany Spilde, will be presenting Using Facebook For Business at Central Exchange (South location). If are in the KC area and have been wondering how you can use Facebook to grow your business, make sure you attend this presentation.

Click here to sign up on the Central Exchange web site.

Note – the web site says they begin at 8:00am but Bethany tells me they start at 7:45.

Does Online Social Networking Really Work?

Thursday, November 13th, 2008

I’m often asked if social networking tools like LinkedIn, Facebook, etc., really work. Since I work with small business owners, “really work” means “do you get business from it”.

In my experience, the answer is yes. Rather than rant about what these tools can do for you, I thought I would share some personal examples.

In the last two weeks I’ve had several opportunities including:

  • I received two business inquiries from people who contacted me after reading my profile on LinkedIn. One inquiry has led to a job. The other one looks promising but hasn’t closed yet.
  • I was able to help out a friend by providing him a connection to local accountant.
  • I received a book to review from a publisher who originally found my blog through Facebook.
  • I have been invited to speak to a group of insurance professionals about using LinkedIn and other tools to increase referrals.

These opportunities didn’t magically happen just because I have an online account. The basics of networking still apply when using these new tools. You still have to work on nurturing relationships, “give to get”, and help other connect to the people they need to know.

I’d love to hear about your success stories using social media – leave me a comment and tell me your story.