Archive for advertising

4 Advertising Mistakes That Are Costing You Money

Monday, June 8th, 2009

As the Duct Tape Marketing System tells us, advertising is a key component of the Lead Generation Trio (the other two are referrals, and public relations). Advertising is most expensive lead generation tactic,  therefore, a strategic approach is necessary to get the most value from our advertising budget.

The system outlines essential components that every ad should include in order to an effective part of your marketing system. Flipping through a local business magazine, I was struck by the number of ads missing these key elements. Here are four common advertising mistakes I noticed:

Lack of an attention grabbing or confusing headline

Most of the ads had headlines, but several did little to communicate the benefit the company provides to their customers. More than one was confusing when viewed in context of the overall ad. Two ads in particular made me think they were for a health care companies, but after reading carefully (something I wouldn’t have done if I wasn’t writing this post), they turned out to be for construction companies.

Here is headline from a construction company that does clearly communicate who they work with – “Let us show you how we make healthcare construction easier for your customers.” Right away, I know if this ad is for me or anyone in my network.

The ad copy is “me” centric rather than customer centric

Advertisements tend to focus on the capabilities of the company – “We Know…”, We are “The Ultimate”, We’ve been around for 20, 30, 40 years, etc. To get better results from your advertising, focus on the the types of customers you help and the problems you solve for them.

The Business Bank of St Louis has an effective ad that is basically a quote from one of their customers explaining the issues he was facing and how switching to this particular bank solved those problems for him.

No call to action 

Almost every ad I saw lacked a call to action. This was particularly noticeable on the ads with great headlines. One in particular was an for commercial real estate company. They had a great headline “We Deliver Certainty Of Outcome”. However there was no call to action or education about how they do that or who they do it for. Once you grab a prospects attention, keep building on that momentum.

The ad for the bank I mentioned above, did a great job of focusing on the customer, but failed to provide a call to action to encourage business owners to continue to learn to know, like, and trust them.

Jumping right to the sale

When you don’t have a call to action that provides a way for prospects to learn more about what you do, your ad essentially says “call me when you want me to sell you something”. As we know, no one likes to be sold, but everyone likes to buy. The fear of getting stuck on the phone with a high pressure sales person will prevent many prospects from contacting you. Give your prospects a low risk way to continue to down the path of Know, Like, and Trust.

Avoid these common mistakes and create ads that attract more of your ideal customers.

Comments (0)

Actions Speak Louder Than Words

Monday, February 9th, 2009

In this case, the words I’m talking about are your marketing messages. If marketing is about setting expectations, how do those expectations stand up when your prospects and customers interact with your business?

In Duct Tape Marketing we often talk about the importance of creating your strategy before jumping to tactics. Part of creating your strategy is narrowly defining who you serve and how you do that differently from everyone else who claims to do what you do. Put another way, your strategy is the core of why you are in business to begin with – to solve a particular problem for a particular group of people.

When you marketing messages come directly from your strategy, you are talking your walk. People will be able to see that and their experience will strengthen the message they received via marketing.

All too often we see small businesses skip the strategy step and jump directly to tactics. This generally leads to either copying someone else’s message and\or developing a generic message that doesn’t really mean anything.

I’m sure we have all experienced a business that loves\appreciates\values their customers in their marketing but doesn’t return messages, only calls you when there is a problem, or makes it almost impossible to talk to a real person.

These days, we are all trying to make sure our marketing dollars go as far as possible. Make sure you set the right expectations in your marketing so you can meet and exceed them when serving your customers.

Write Better Copy, Make More Money

Tuesday, October 7th, 2008

image

Susan Gunelius’ Kick-ass Copywriting in 10 Easy Steps: Build the Buzz and Sell the Sizzle (Entrepreneur Magazine) is a practical, step-by-step guide to writing more effective advertising copy. The book begins by introducing the copywriting outline – a powerful tool for recording and organizing the background work essential to creating good copy.

The bulk of the book is organized around the 10 Steps of the Copywriting Outline:

  1. Exploit You Product’s Benefits
  2. Exploit Your Competition's Weaknesses
  3. Know Your Audience
  4. Communicate W.I.I.F.M.
  5. Focus on “You",” Not “We”
  6. Know Your Medium
  7. Avoid T.M.I.
  8. Include a Call to Action
  9. C.Y.A.
  10. Proofread

Each chapter ends with specific examples, real world samples, and a case study using a fictitious company that demonstrate that chapter's lesson. There are even more examples – Chapter 16 covers various real-world examples and Chapter 17 covers samples and practical examples.

As a small business owner, this book will help you produce more effective sales and marketing copy in no time. Even if you don’t write your own copy, this book will help you evaluate and work with copywriters you hire.

Advertising For Professional Service Firms

Monday, August 18th, 2008

Traditional advertising doesn't work for professional service firms. I must read that 3 or 4 times a week. Lately, the advice that follows is "Drop your print advertising and replace it with online, pay per click (PPC) advertising".

Will changing to PPC advertising suddenly get you a flood of new business? I doubt it.

Don't get me wrong, I'm a fan of online advertising. I just think this advice (and the typical supporting arguments that accompany it) focus on the wrong problem. Moving to a new medium won't suddenly make bad advertising practices effective.

Traditional advertising doesn't fail because it's old, or on paper, or because there are too many print ads already. Traditional advertising doesn't work for professional service firms because the traditional approach continues to make traditional mistakes.

Here are a few of the common mistakes professional service firms make when creating or purchasing ads:

They try to make the sale directly from the ad. People don't buy professional services just because they see an ad. Rather than try to sell, your ad should contain a strong call to action that will funnel prospects into your education based marketing system.

They fail to narrowly define their target market first and then look for the most appropriate way to reach that audience. This leads to the very expensive "shotgun" approach that tries to spread the message as far and wide as possible, hoping a prospect will happen across it at the time they are ready to buy.

They focus on features and benefits rather than the needs of the customer. Prospects don't care about your cool technology or your great equipment or the cumulative number of years of experience of your entire staff. They want to know that you understand their situation and you can solve their problem(s).

Unless your only goal is to  lower your cost per advertising mistake, before you change your advertising tactics, take the time to create your marketing strategy first – then make sure your advertising message and delivery vehicles are aligned with that strategy.