Thanks to everyone who attended my presentation at Brooks Associates Customer Appreciation Breakfast. I really enjoyed our conversation.

Below you will find the slides from yesterday’s talk. Below the slides, I have also included links to the two books that I mentioned during the discussions about understanding your customers’ buying process.

If you are anything like me and you think of questions on your ride back from the event, feel free to shoot me a message or give me a call.


Bill Brelsford Small Business Marketing Consultant